Officers attempted to communicate with the man, who had stabbed a female employee in the chest with a pen, but he was unresponsive to their requests and became confrontational. Read More »
The four “Quality Initiative” goals have been defined for the next three years to set specific benchmarks for long-term and post-acute care quality improvement. Read More »
Other CEOs and leaders are motivated to meet with you. They need a relationship with you as much as you need a relationship with them. Here are some tactics I have executed that realize this concept. Read More »
An 80-year-old nursing home resident, who suffered from dementia, died of head injuries on February 14 days after an alleged fight with another resident. Read More »
The Centers for Disease Control and Prevention posits that disease transmission via linens is rare and occurs almost exclusively as a result of improper handling. In other words, infection from linens is preventable. Read More »
The Long-Term Quality Alliance released a white paper reporting the lack of quality measures in long-term care to prevent unnecessary hospital readmissions. Read More »
Survey excellence should be a professional goal of all healthcare workers. I suggest a three-step approach to encouraging complete staff involvement: the Focus Review, the Fast Track and the Survey Prime. Read More »
One of the more exciting aspects of covering an industry so heavily affected by government policy is to observe how provider associations and advocates aggressively lobby for change. But how often do groups actually demand it? Read More »
Converting referrals into admissions is a complex process in which a team’s objective is to motivate a prospect and their family to choose a facility or service to meet their needs. Check out these strategies to maximize census. Read More »
Where should for-profit borrowers look for capital in 2012? Is the HUD LEAN logjam breaking apart? Thomas B. Gale, vice president with Lancaster Pollard, touches on capital trends and more in this exclusive interview. Read More »
I believe those of us who have been around for years have an obligation to work with young professionals to ensure that our industry remains in good hands. What lasting mark will you leave on the young blood? Read More »
After 20 years of administration, you’re ready to pass the torch. Choosing a successor who’ll keep the organization on its path of success yet move it forward with creative thinking is not an easy task. Read More »
In healthcare, there’s an exceedingly large amount of sensitive information to manage, and not everyone has the aptitude to succeed. So it should then come as no surprise that in long-term and post-acute care, providers just can’t afford to pay top IT talent. Read More »
Skilled nursing facilities must smartly adapt to monumental changes in order to capture market share, maximize reimbursement based on meeting patient needs and accurately capture all funding. Read More »
Bethany Health Care Center, Framingham, Mass., has made U.S. News & World Report's annual list of top-rated nursing homes three times. Its administrator explains the simple formula for her community's success. Read More »
The Alliance for Quality Nursing Home Care, which announced the poll's findings, intends to broadcast the results “on Capitol Hill and in states across the nation.” Read More »
For this to happen, your customer service efforts need to be proactive rather than reactive. Anticipate your customer's needs and take steps to solve any problems before they arise. Read More »
It’s a bit staggering to think about how many residents, employees and families have had access to duplicate keys over the years to your facilities. Have you ever wondered where keys end up when someone claims they are lost? Read More »
The current Medicare payment policy for hospital “never events” has created risks for unassuming post-acute providers. Nursing homes, assisted living facilities and CCRCs need to prepare for the coming impact. Read More »
An analysis of those reporting bonuses for director of marketing showed an average annual salary of $46,872, with an average bonus of $9,354, or 19.96 percent of salary. Read More »
From a safety and risk perspective, the kitchen provides us with an immediate opportunity to develop a workforce that is “cultured” to prevent potential hazards and losses. Deviation from procedures is usually when an incident occurs. Read More »
Frontline servers are emerging leaders within senior care communities. Forward-thinking administrators recognize the value of arming their staffs with targeted hospitality training. Read More »
An internship program is a great way to find qualified staff, raise resident morale, generate new ideas and give back to the community by helping college students. The key is fostering positive relationships with local colleges. Read More »
The simple truth is that successful sales and marketing professionals are made, not born. Here are the five areas of skill and knowledge your team members must have to be successful in healthcare sales and marketing. Read More »
Find qualified staff, raise resident morale, generate new ideas, market your community relations, save money—it's a no-brainer, really. Just ask yourself: "Can we start an internship program of our own?" Read More »
For-profit nursing home providers experienced job growth by 2.3 percent from 2000 to 2010, while nonprofits experienced job growth by only 1.3 percent, the report found. Read More »
At 63 years old, I am not interested in moving back into the community. The anxiety I have from living on my own years ago is still present, and I do not want to go back to being that desperate to live independently. Read More »
Preparedness and safety are not to be ignored. They determine how successfully an adverse event may be mitigated. And in long-term care communities, disaster training and drills are required. Read More »
