Search Results for: survey

What senior living can learn from Southwest’s customer service

Senior living marketing expert Luke Fannon discusses five steps to using care quality to earn customer satisfaction and loyalty. Read More »

Chronic disease communication lacking

A majority of seniors have multiple chronic conditions—and a majority of Medicare plan members say plans don’t help proactively manage them, a new survey finds.   Read More »

One-on-One with… Erin Jones

Emerson House Executive Director Erin Jones, recently named 2017 Administrator of the Year by the National Center for Assisted Living, spoke with I Advance Senior Care about culture change within assisted living and her organization’s four-year journey toward better resident satisfaction and streamlined care processes.  Read More »

Disaster plans: perfect on paper

The criminal investigation into the eight South Florida nursing home deaths following Hurricane Irma is prompting a larger look at how long-term care facilities prepare—and practice—for natural disasters. Read More »

Hispanics hesitant to accept nursing homes, assisted living

Skilled nursing facilities and other senior care settings are finding their least-receptive demographic is the nation’s fastest-growing one: Hispanics. Read More »

Slightly more people plan to get a flu shot this year

 A new survey from CVS found 61 percent of Americans plan to get the flu shot this year, a slight increase from last year.  Read More »

Advance directive struggle for Alzheimer’s resident

A resident's advance directive has turned into a legal battle with family members who say the assisted living provider shouldn't be helping her eat. Read More »

Jerome Adams, MD, MPH named new U.S. surgeon general

The former Indiana state health commissioner will take the helm in the Surgeon General's office. Read More »

NCAL names 2017 top assisted living caregivers

The National Center for Assisted Living lauds this year's award winners for exemplary assisted living care and programs. Read More »

LeadingAge center tackles workforce challenges

The new group will explore long-term and post-acute care staffing issues and provide resources to combat turnover. Read More »

Mind games

Researchers are reaching for new levels using video games technology for dementia treatments Read More »

Social media’s double-edged sword

Social media is ubiquitous, valuable and fun. It can also get long-term care providers into a lot of legal trouble. Read More »

CMS backpedals on arbitration restrictions

The Centers for Medicare and Medicaid Services is reconsidering its previous ban on pre-dispute agreements as binding arbitration. Read More »

Kathleen Lovato receives 2017 Eli Pick Leadership Award

The American College of Health Care Administrators award honors skilled nursing facility administrators that demonstrate excellence in leadership and facility quality benchmarks. Read More »

Mobility aids increase falls risk with dementia

Researchers examine the likelihood of falling when people with dementia use a cane or walker.  Read More »

Children want parents to age at home

A recent survey found adult children prefer their parents age at home compared to a long-term care facility. Read More »

Are you a transformational leader?

Even the best staffs will get only so far without leaders who ask them to explore new ideas and push them to move beyond the status quo. Read More »

Putting men in the caregiving spotlight

A recent report from the AARP Public Policy Institute finds that a growing number of family caregivers are men, but few are getting the support or resources to make caring easier. Read More »

Closing the gap on end-of-life care wishes

When it comes to the last stage of life, there’s a big difference between what people say they want and what they do about it, notes a new Massachusetts survey. Read More »

CMS Final Rule: Compliance and ethics programs

SNF compliance and ethics programs aren’t optional anymore, and in some cases, may require additional staff roles. Are your programs survey-ready? Read More »

The demand for high-value senior care

Despite political transitions, long-term care providers will insist on high-value, cost-efficient care. Here's how your nursing staff can lead the way in care quality. Read More »

Massachusetts coalition launches advance care planning app

A Massachusetts coalition is marking National Healthcare Decisions Day with a new app to get the end-of-life care conversation started. Read More »

2017 Leader of Tomorrow: Peter Gray, MHA

Doing the right thing doesn't have to cost a lot. In fact, it can reduce costs and improve the quality of care, Leader of Tomorrow Peter Gray has found. In the process, he's transformed Benefis health System's Senior Care from a one- to five-star facility in under three years. Read More »

Loud, proud and aging

New research shows how lesbian, gay, bisexual and transgender seniors are stronger but also more vulnerable to health risks as they age, highlighting the importance of community and understanding. Read More »

Decoding the mixed messages about psychiatric care in SNFs

What should SNFs do when CMS’s 5-star guidelines for antipsychotic medication use don’t agree with SOM guidelines? Read More »

LTC care quality: The medical directors’ view

Medical directors see the whole scope of SNF issues, including every legal and survey-based outcome. Read More »

CMS’ new emergency preparedness rules

The clock is ticking on compliance with the new CMS emergency preparedness requirements. Safety expert Stan Szpytek breaks down the new regs and explains why your current assessments and training probably aren't going to be enough. Read More »

The bright side of the staffing crisis

The workforce shortage may be just the impetus the long-term care industry needs to invest on staff recruitment, development and training.  Read More »

Clorox to help LTC facilities pass the sniff test

Clorox Professional Products Company has launched a spray to identify and capture odors, so potential residents and loved ones can first see long-term care facilities, not what they smell like. Read More »

Hearing loss rates to double, researchers find

New research projects overall adult hearing loss to increase in the next four decades but will be highest among seniors, drawing attention to growing need for hearing loss coverage and more affordable treatments.   Read More »