Live from AHCA/NCAL: Are your customer satisfaction surveys a dreaded burden or an elusive holy grail? These tips can help communities increase customer satisfaction, but the best results come from customizing each one to individual residents. Read More »
Live from AHCA/NCAL: To be successful in your mission of person-centered care, you must include residents and their families in your care planning. It sounds obvious, but many facilities that think they are doing this are not. Here are some points to consider. Read More »
Without administrative buy-in, leadership and active participants, resident committees have difficulty being effective and relevant. Kathleen Mears shares her experience on various resident committees. Read More »
Residents aged more than 90 years who are able to exercise—and do so—are likely to see physical and mental improvements, according to two new studies. Read More »
With new cutting-edge medical treatments, increased interest in pursuing healthy lifestyles and advanced healthcare technology, Americans are living longer and enjoying it. Read More »
A recent poll asking Americans for their opinions about the financing of long-term care revealed support of some ideas that surprised researchers. Read More »
Technology-related issues and trends in long-term care were on the agenda when Larry Wolf, health information technology strategist with post-acute service provider Kindred Healthcare, recently spoke with Long-Term Living. Read More »
Federal and state government officials vow to fix website and call center issues as health insurance marketplaces receive overwhelming attention from consumers on the first days of operation. Read More »
For many long-term care facilities, one of the smartest business drivers is being willing to drive residents somewhere else. But adding transportation services means deciding whether to buy, lease or partner up for the right vehicles and personnel. Read More »
The faces of residents are changing and the industry is prepared to care for the “new” patients as well as the traditional long-term care residents it serves. Read More »
A South Carolina health system owes the government millions for fraudulent billings and violations of the Stark anti-kickback law for the way it funnelled business to its outpatient services. Read More »
Long ago, telephones were a communication/socialization device. With technologic advances, however, the once-friendly phone has become a conduit for criminals. Read More »
Core Medicare and Medicaid operations will not be affected by a federal government shutdown that began today, but a broad range of other federal operations will be affected. The Affordable Care Act itself has largely been funded already and will not be directly affected. ACA-created health insurance exchanges also are live as scheduled. Read More »
An annual Oct. 1 observance is designed to draw attention to aging-related issues and those who are trying to address them. A new report released in conjunction with this year's observance looks at health status, societal programs and other issues related to the elderly around the world. Read More »
