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Editors Picks

Serving others

October 19, 2017  |  Nicole Stempak, Senior Editor
blog

The long-term care industry can learn from the hospitality industry what it means to serve the customer and not our own ego.

ezPBJ adds audit module

October 17, 2017  |  newswire
news

The new feature provides backups and audit response reports for payroll-based journal requirements.

Can millennials solve the nursing shortage?

October 17, 2017  |  Pamela Tabar, Editor-in-Chief
news

America’s twenty-somethings are on pace to boost the workforce as nearly one million registered nurses are reaching retirement age in the next decade.

AHCA: A bright year ahead

October 17, 2017  |  Nicole Stempak, Senior Editor
article

Mark Parkinson, CEO of the American Health Care Association, shared his optimistic view for the senior living industry in his opening remarks of the 68th annual AHCA/NCAL Conference and Expo.

Stuck in the status quo

October 12, 2017  |  Denise Boudreau-Scott
article

Fresh thinking and attention to organizational culture can improve care outcomes for residents, employee morale, reduce turnover and improve profits.

Innovation and leadership

October 10, 2017  |  Pamela Tabar, Editor-in-Chief
blog

Editor-in-chief Pamela Tabar celebrates those who invent new ways to solve some of senior care's oldest problems.

NV nurse charged with refusing to help resident after a fall

October 10, 2017  |  Pamela Tabar, Editor-in-Chief
news

Co-workers at the assisted living community said they were ordered to let a memory care resident fall out of her wheelchair so the fall could be used as an excuse to remove the resident from the unit, according to police.

What senior living can learn from Southwest’s customer service

October 6, 2017  |  Luke Fannon
blog

Senior living marketing expert Luke Fannon discusses five steps to using care quality to earn customer satisfaction and loyalty.

AHCA/NCAL names National Quality Award winners

September 29, 2017  |  newswire
news

The associations recognize three senior living providers as the 2017 Gold National Quality Award recipients.

One-on-One with... Erin Jones

September 21, 2017  |  Beth Thomas Hertz
article

Emerson House Executive Director Erin Jones, recently named 2017 Administrator of the Year by the National Center for Assisted Living, spoke with I Advance Senior Care about culture change within assisted living and her...

Disaster plans: perfect on paper

September 19, 2017  |  Kaiser Health News
news

The criminal investigation into the eight South Florida nursing home deaths following Hurricane Irma is prompting a larger look at how long-term care facilities prepare—and practice—for natural disasters.

Senate committee examines disaster planning for seniors

September 17, 2017  |  Nicole Stempak, Senior Editor
news

The Senate Aging Committee will review disaster planning following Hurricanes Harvey and Irma.