Your early career was a little rocky, right?
It certainly was. I was written up twice as a nurse aide for my negative attitude. I finally saw the light when an older lady I worked with called me out one night when I was being negative in the break room. She said, “I've worked here 12 years. How about you?” I said, “Six months, and it's been the longest six months of my life.” And she said, “Well, it's been the longest six months of my life, too.”
That's the night I learned peer power. Those two times management called me into the office did no good. I went back to the break room and started complaining again. But once that woman set me straight, I couldn't do it anymore. She took my complaining ground away. She said, “This place means something to me. I'm not going to sit in here and listen to you tear it down.”
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