What Does Long-Term Care Think of Itself?
| Key Findings From the Marlin Survey|
According to the Nursing Homes/Long Term Care Management readers responding:
| Commentary From Marlin Company Vice-President of Editorial Ed LaFreniere:|
“In our work with thousands of long-term care providers, we continually see people struggling with morale and turnover issues. Healthcare professionals feel underappreciated, undervalued, and overwhelmed by compliance and regulatory issues. Where is all that time for quality care, for compassion, for the reassuring conversations that engage those in their care? Sadly, professional self-fulfillment growing out of daily one-on-one successes has to be fit into a schedule dominated by documentation and other requirements, not the other way around.
“In such an environment, it is doubly important to engage employees and help them focus on the more personal issues-showing compassion for residents, getting to know their personal histories, bringing a smile to dementia patients by reminding them of loved ones and happy times. This is the stuff of true resident care, as envisioned years ago, and the reason we do what we do. Our survey shows we have many good people working in this field, but we have a long way to go to maximize their work.”
| Open-Ended Responses|
When asked if there was one change they would like to see happen in long-term care, 470 readers responded as follows:
| Commentary From Nursing Homes/Long Term Care Management: |
In a time of negativity, it’s satisfying to focus on the good news that emerges from this survey. According to three-fourths of respondents, workplace injury rates have not worsened and, for 38%, have even fallen. A strong majority says the same for workers’ compensation claims. Turnover is high, but at least it is not approaching triple digits for most of them. Nearly everyone claims to engage in employee recognition of some type-a crucial need in this field, if ever there was one. And only a very small minority, relatively speaking, thought salary increases were a priority issue for them-most gave much higher priority to such issues as reimbursement and regulatory reform and industry image enhancement.
| Respondent Base|
|Less positive-and not surprising-was that focus on long-term care regulation and reimbursement as areas needing major reform. Interestingly, too, more respondents were sensitive to the field’s image problems than were sensitive to issues involving staffing, training, and culture change.|
Were respondents telling us, in general, that long-term care is a field in serious need of a pick-me-up before other good things can start happening?
If so, is anyone listening?
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Topics: Articles , Leadership