What qualities or characteristics make for a good staff member who meets your needs?
Signature HealthCARE of Pikeville
“I believe that a good staff member is really friendly and cheerful. They smile a lot and always take time to speak to us. Not only do they talk to us, but they really listen too. This shows us that they are honest and considerate. I love all of the staff members at my facility.”
Hanover Health and Rehabilitation at Birmingham
“One who is willing to greet you and let you know who they are. I like the person who checks on me to make sure everything is all right and who wears a smile. I also like to be able to have a relationship with them and just have fun.”
Would you like your residents to sound off in a future column? Please contact Kevin Kolus, Associate Editor/Online Editor, for details.