At the core of any assisted living community is service delivery. Delivering services means providers need people—enough to do a good job, but not Read More »
Our last column touched on the importance of respect—and the importance of creating a respectful environment for all residents, families, and staff. Read More »
As an ombudsman volunteer for the past six plus years, I have witnessed the effects of short staffing and have also heard many of the complaints Read More »
In a previous column, we addressed staff satisfaction—and what staff members really want. ‘Respect’ and ‘appreciation’ are tops on the list. Sadly, Read More »
In late 2008, I was grappling with the problem of trying to prioritize in-house and continuing education training programs for our 100 therapists Read More »
Securing and retaining staff, keeping them happy and content continue to be a major and very expensive problem in assisted living and long-term care. Read More »
“Would we do this again? Yes! The implementation of this model has generated outcomes that have made this community more successful, productive, and Read More »
Why is it that employees are hired in assisted living and long-term care, placed in positions without any preparation or orientation, and then both Read More »
Long-term care (LTC) professionals are well aware that our jobs, our facilities, and our patients' expectations have radically changed in the past Read More »
A reader asks, “Is there a correlation between nursing staff length of service and resident longevity? Our 180-bed sister skilled nursing and Read More »
Personnel investigations are necessary whenever there is an allegation or indication of employee misconduct. According to Federal Regulation F-225, Read More »
Many liken staff turnover to a revolving door—new staff leave as quickly as they arrived. We have previously described methods to transform the Read More »
Reader submitted question: Once a list of potential candidates is narrowed, how can I make the in-person interview most beneficial? The interview Read More »
A reader from Ohio asks if a company can legally ask an older employee to retire, or establish a specific policy requiring retirement at a certain Read More »
If you are simply filling staffing holes with “warm bodies,” please understand this will cost you far more down the road. Existing, dedicated staff Read More »
Janice Hammond, RN from Indiana sent a question about how to get staff to show up for work and on time. This question often comes up during Read More »
New employees don’t start in a new position able to succeed without information and direction. Regardless of years of experience in healthcare or a Read More »
The nation's nursing home industry is facing a critical, and apparently worsening, workforce crisis and is urging the federal government to step in Read More »
Every day, a typical long-term care (LTC) organization experiences many training-related challenges. Worker skill and performance gaps and an Read More »
It’s a May afternoon at the Allendale Community for Mature Living in Bergen County, New Jersey. Residents are gathered in the courtyard, waiting Read More »
The clock ticked 11:00 p.m. and still no nurse for the Medicare unit. The agency called and said the last bill had not been paid and they would not Read More »
Hiring the right activity professional is one of the key elements in providing residents with quality of life. Not only must he or she be dynamic, Read More »
La Posada took on this task by creating a settling in team to facilitate the large move in a timely and organized manner. Team members visited each Read More »
The business of being an employer is hitting the nursing home industry hard. This is especially true in the areas of staffing and government Read More »
According to Dawson, who heads the prestigious Paraprofessional Healthcare Institute (PHI) and was a key contributor to the recent Institute of Read More »
Why do so few people enjoy being on the receiving end of feedback or show such little enthusiasm for a performance review session? In the case of Read More »
Few would argue that turnover in long-term care has been out of control for a long time, despite repeated research projects and surveys examining Read More »
When Michael walks through the halls of his facility, he has trouble understanding what his staff members are saying. It's as if they're speaking a Read More »
Three employees of the Penacook Place Nursing and Rehabilitation Center were big winners in the grand prize drawing at the end of the fi rst year Read More »
We no longer “shoot the messenger” who delivers bad news, but you wouldn't know that judging by how uncomfortable some managers are when delivering Read More »
