Leadership
The Many Benefits of Strategic Rounds
By following the practical approaches to rounding described in this article, you can maximize what you learn about care delivery and achieve the greatest results.
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Setting an example
2016 Leader of Tomorrow award recipient Bruce William thanks a former boss turned mentor for showing him how to serve and move the long-term care industry forward.
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2017 OPTIMA Award: Under one roof
The winner of the 2017 OPTIMA Award for Excellence in Resident-Focused Care started an intergenerational living program to give new life to aging services and solve staff shortages at the same time.
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Adding the Personal Touch to Memory Care: A Conversation with PointClickCare’s Travis Palmquist and Murry Mercier
The majority of long term care communities highlight the importance of personalization to providing the best quality care to residents. And no wonder—research shows that knowing the needs of residents can better help to develop and implement successful care plans.
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Recognizing employees
SNF resident blogger Kathy Mears liked that her former facility started an employee award program but wished it were better explained and communicated to residents.
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Stuck in the status quo
Fresh thinking and attention to organizational culture can improve care outcomes for residents, employee morale, reduce turnover and improve profits.
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Serving others
The long-term care industry can learn from the hospitality industry what it means to serve the customer and not our own ego.
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AHCA: A bright year ahead
Mark Parkinson, CEO of the American Health Care Association, shared his optimistic view for the senior living industry in his opening remarks of the 68th annual AHCA/NCAL Conference and Expo.
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Innovation and leadership
Editor-in-chief Pamela Tabar celebrates those who invent new ways to solve some of senior care's oldest problems.
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One-on-One with… Erin Jones
Emerson House Executive Director Erin Jones, recently named 2017 Administrator of the Year by the National Center for Assisted Living, spoke with I Advance Senior Care about culture change within assisted living and her organization’s four-year journey toward better resident satisfaction and streamlined care processes.
