According to numerous consultants across the nation, nurse assessment coordinators held responsible for the completion of the Minimum Data Set (MDS) are in a continuous struggle to locate precise data and valid documentation. According to some experts, at least one-third of submitted MDSs are undercoded. To make things worse, many LTC executives choose to rely on the abstract Case Mix Index (CMI) as a significant contributor in their financial decision making. Again, in many instances the CMI might be constructed using a largely undercoded process. Given all this complexity, however, the most crucial role of any manager is to recognize that conditions must be measurable in some form or another. Put simply: If it cannot be measured, it cannot be managed. To obtain and maintain successful measurement, managers must go to where the action is-they must “pop the hood” to see whether the various operational metrics, or standards of measure, fit together; if and when they depend upon each other; and if there are trends of care or dynamics that are predictable. Managers must determine what is working and what is not, addressing such questions as: Where are potential breakdowns in service? Are staffing schedules balanced, or are uneven workloads causing burnout and staff turnover? What skill mix and staff allocations work best, and at what time of day? Are plans of care implemented evenly throughout the day, or are there bottlenecks and conflicts between activities, i.e., therapy and dietary department schedules? Are resident plans of care up to date and actually followed? Can the care be authenticated? How are changes in care plans or, conversely, changes in resident needs, articulated to appropriate staff in a timely manner? From a financial standpoint, which residents are consuming the most resources, which ones the least, and why? Although this type of information is highly significant to the manager, it is critical that such analytics and resultant information also be made available to the entire staff in a timely way, to help them sustain their full potential and caring capacity. This can only be accomplished by getting the right information to the right person at the right time, and in a format they recognize and can easily use. To accomplish this, the modern LTC business intelligence and information management system must: - Eliminate as much redundant, time-consuming paperwork as possible.
- Keep the data recording quick, intuitive, simple, and “friendly” for the staff to learn and use consistently.
- Begin the business intelligence process at the bedside and roll the in-formatics up to the executive suite (as opposed to “top-down”).
- Have record keeping done naturally by the staff, i.e., without forcing them to change the way they care for residents.
- Rely on an architecture that allows LTC managers to decide on the scope, scale, and pace of implementation, based on the cultural and financial realities of their organizations.
- Record at the bedside what was done and for whom, with a date and time stamp affixed to every entry made.
- Be “device-agnostic,” in that it can be implemented on PDAs, tablets, laptops, cell/smart phones, and/or desktops, based on client-specific requirements.
- Use a real-time, wireless platform on which data can be recorded, stored, and retrieved on demand whenever and wherever any authorized staff member, in accordance with HIPAA requirements, has access to the Internet or internal network.
- Transfer data immediately to centralized storage facilities, rather than storing them on devices, to ensure that critical data are not lost if the device is broken or removed from the facility.
- Recognize that the true nursing “point of care” can be anywhere in a facility, and record-keeping capability should be likewise.
- Be adaptable to change processes by any management team member at any time as required, within its configurable architecture, allowing leaders to react immediately to new informational demands rather than requiring them to wait for months and sometimes years for new software versions.
- Allow for tracking of any service or resident condition at any time, as needed.
- Allow for instantaneous, real-time resident profile updates, available on a handheld device, so all bedside staff are immediately aware of any resident care plan updates and changes.
- Retrieve any policy, protocol, or procedure on a handheld device when needed.
- Have the potential to recall at any time in-service lessons or treatment approaches, as needed.
- Have the capacity to construct real-time financial modeling that validates and allocates the true cost of care per resident, staff resource allocations, and supply usage on any shift, day, week, or month.
- Easily interface with all existing clinical and financial software applications.
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