The value of a caring aide

When Vicki began working second shift last summer, I was delighted that she was such a caring person. I was also sorry she was only part time. She is conscientious and usually shows up well before "clock in time.” Doing so allows her to see how the day has gone. 

It was not long before I realized I felt better whenever Vicki is my aide. Each afternoon after rounds she looks in on each resident on her list. In my case, she sees I am set up correctly and comfortable.

Vicki understands I cannot get a drink without assistance. So she offers me drinks frequently. Since I only put my call light on once an hour for a drink, Vicki offers me a drink whenever she goes by my room.

Vicki usually checks on me whether my call light is on or not. She routinely stops in before dinner and again soon after. She understands that I am somewhat isolated and makes sure that I feel less so. 

I find it remarkable that she identifies with resident situations so well regardless of whether they have dementia or severe behaviors. 

If residents forget snack time, Vicki reminds them and escorts them to the dining room, if necessary.

Although I try not to tell Vicki my problems, I sometimes do. It is nice to have an understanding person to talk to. Unfortunately, because the aides are so busy there is little time to chat. 

Being an aide is Vicki's second job. She also is a cosmetologist at a local salon. 

From her salon experience she has learned the value of giving good customer service.

When I asked her how she feels about working as an aide, she said it is similar to being a cosmetologist. She wants to please the residents and give them good care. 

Topics: Clinical , Facility management