Record whatever observations raised the alarm. Copy and safeguard any relevant documents, clinical notes and administrative records as appropriate. Reporting is the act of contacting the appropriate law enforcement agency; adult protective services; city police, sheriff or state police; and presenting your documentation.
These are difficult issues, and the CFPB documents provide guidance while also creating an expectation of increased vigilance by the facility.
Tom Ealey has long-term care experience as a CPA (Ohio), management consultant and regulatory compliance expert and author. He is a professor of business administration at Alma College in Alma, Mich. Reach him at firstname.lastname@example.org. He is the author of Consumer Protection Series: Protecting Seniors from Financial Abuse, which is available as an Amazon.com e-book.
Disclaimer: This article is not an attempt to provide legal, accounting or consulting advice. Such advice should be obtained from licensed and qualified professionals.