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Measuring resident satisfaction more accurately: Two approaches

May 1, 2007
by ANNA RAHMAN, MSW and SANDRA SIMMONS, MSW
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Traditional methods can be misleading. But that can be fixed

References

  1. Manard B. Nursing Home Quality Indicators:Their Uses and Limitations. Washington D.C.:AARP Public Policy Institute, 2002.
  2. Quality Partners of Rhode Island. Memo: “Satisfaction Tools Approved by CMS for Use by QIOs in the 8th SoW,” 2005.
  3. Levy-Storms L, Schnelle JF, Simmons SF. A comparison of methods to assess nursing home residents' unmet needs. The Gerontologist 2002; 42:454-61.
  4. Simmons SF, Schnelle JF. Strategies to measure nursing home residents' satisfaction and preferences related to incontinence and mobility care: Implications for evaluating intervention effects. The Gerontologist 1999; 39:345-55.
  5. Simmons SF, Ouslander JG. Resident and family satisfaction with incontinence and mobility care: Sensitivity to intervention effects? The Gerontologist 2005; 45:318-26.
  6. Simmons SF, Schnelle JF. The identification of residents capable of accurately describing daily care: Implications for evaluating nursing home care quality. The Gerontologist 2001; 41:605-11.
  7. Simmons SF, Schnelle JF, Uman GC, et al. Selecting nursing home residents for satisfaction surveys. The Gerontologist 1997; 37:543-50.
  8. Office of Inspector General, U.S. Department of Health and Human Services. Quality Assurance Committees in Nursing Homes, Washington, D.C., January 2003. Publication No. OEI-01-00090.

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