THE VALUE OF FEEDBACK
Listening to the voices of LTC residents, family members and staff is a simple and straightforward way to learn what matters to these key stakeholders, to understand their experiences and perspectives and, ultimately, to help advance person-centered long-term care. We’ve been able to apply extensive experience with healthcare stakeholder focus groups to community-level performance improvement, the development and deployment of the designation program and now to the development of an annual LTC research agenda and Voices of Long-Term Care report.
Michael Lepore, PhD, is Planetree’s director of quality, research and evaluation and is an adjunct assistant professor in health services, policy and practice at Brown University. A sociologist by training, Lepore transitioned to health services research after working as a nursing assistant in long-term care. His recent research examines healthcare quality, access and equity, with publications in The Gerontologist, Journal of Palliative Medicine and Archives of Internal Medicine. With Planetree, Lepore’s work focuses on implementing and evaluating patient-centered care across the spectrum of healthcare settings internationally.