The State of Payroll in Senior Care: Efficiency, Errors, and the Role of AI [Survey Form]

Step 1 of 11

1. How many employees does your organization have?*

Self-Employed

1–10

11–50

51–200

201–500

501–1,000

1,001–5,000

5,001–10,000

10,001+

2. How many facilities does your organization operate?*

Choose one.

1 location

2–5 locations

6–10 locations

More than 10 locations

3. Does your organization currently use AI or automation in payroll processing?*

Choose one.

Yes, extensively across multiple payroll functions

Somewhat—we have AI or automation for specific tasks (e.g., time tracking, compliance)

No, but we are exploring AI-based payroll solutions

No, and we have no plans to use AI in payroll

Other

4. If there was a way to automatically flag potential payroll errors and segment payslips into "good to go" and "needs review" before they affect your team, how beneficial would that be to your process?*

Choose one.

Extremely beneficial—we need this capability urgently

Very beneficial—it would significantly improve our payroll review process

Somewhat beneficial—it would help, but it’s not a top priority

Not beneficial—we already have a good system in place

Not sure

5. How confident are you that your organization is not losing money yearly due to hidden payroll errors?*

Choose one.

Very confident (I am 100% sure we are not losing money.)

Somewhat confident (I think we are avoiding major losses.)

Not very confident (I believe we could be losing money but don’t know how much.)

Not confident at all (I suspect significant losses, but can’t track them.)

Not sure

6. How are you currently managing your payroll?*

Choose one.

Fully automated payroll system

Semi-automated with manual oversight

Outsourced to a payroll provider or third party

We do not have a formal payroll management process in place

7. What types of payroll policies does your organization have? (Select all that apply)*

Holiday pay

Shift differentials

Bonuses

Health benefits

Not sure

Other (please specify)

Other (please specify)*

8. What payroll errors do you most frequently encounter in your senior care organization?*

Choose one.

Incorrect employee hours or overtime calculations

Misclassifications of employees (e.g., exempt vs non-exempt)

Missing or incorrect deductions (taxes, benefits, etc.)

Over or underpayment of wages

Other (please specify)

9. How often does your payroll review process get delayed due to manual data entry or other inefficiencies?*

Check all that apply.

Frequently (each cycle)

Occasionally (every couple of cycles)

Rarely (a few times a year)

Never

Not sure

10. Do you face difficulties in identifying trends in payroll errors or inefficiencies across multiple facilities?*

Choose one.

Yes, regularly—our current system makes it hard to identify trends

Sometimes—only with some facilities or departments

No, we can easily track payroll issues and trends across all locations

Not sure

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