Executive Administrative

Fundraising: Putting mission over money

Inspiring charitable giving is crucial for not-for-profit organizations. Harvard professor Jennifer McCrea explains how to engage potential contributors in a conversation about mission instead of money.

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Florida AL chain under investigation for charging residents a hurricane fee

The state’s long-term care ombudsman office is investigating claims that the provider charged its Florida residents a special surcharge because of the storm.

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Recognizing employees

SNF resident blogger Kathy Mears liked that her former facility started an employee award program but wished it were better explained and communicated to residents.

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Stuck in the status quo

Fresh thinking and attention to organizational culture can improve care outcomes for residents, employee morale, reduce turnover and improve profits.

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Serving others

The long-term care industry can learn from the hospitality industry what it means to serve the customer and not our own ego.

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ezPBJ adds audit module

The new feature provides backups and audit response reports for payroll-based journal requirements.

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Immediate jeopardy: True or false?

An immediate jeopardy deficiency can cost providers dearly in finances and reputation. But what if it’s not true? Legal expert Alan C. Horowitz discusses a recent case where the provider challenged CMS over nearly $1 million in fines—and won.

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AHCA: A bright year ahead

Mark Parkinson, CEO of the American Health Care Association, shared his optimistic view for the senior living industry in his opening remarks of the 68th annual AHCA/NCAL Conference and Expo.

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Going places

Ride-hailing companies are expanding their on-demand services to the long-term care market.

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TheWorxHub adds security management application

The mobile application can be used on any device and integrates data reporting within TheWorxHub’s operations management system.

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