The American Health Care Association and the National Center for Assisted Living announced the recipients of the organizations’ 2011 National Quality Awards on August 31. This year, the Gold–Excellence in Quality Award recipient is Kindred Nursing and Rehabilitation–Mountain Valley in Kellogg, Idaho. Since the initiation of the awards in 1996, 11 long-term care providers have reached the Gold level. As Mark Parkinson, president and CEO of AHCA/NCAL states, “The leadership and staff of Mountain Valley represent true trailblazers in the quality journey.”
Mountain Valley credits three fundamental factors to its success.
First, credit is given to its employees. Today, residents benefit from it 24/7 RN nurse staffing and its rehabilitation department is also staffed seven days a week.
Second, Mountain Valley is committed to customer service. Its residents are provided with support care for their families and social communities. Its positive customer overall satisfaction ranks in the top 10 percent of the nation, as recognized by My Innerview.
Lastly, the provider’s unique Leadership System integrates its action plan with Kindred’s Service Excellence Program and the facility’s Performance Management System, which focuses on its customers at every level of the organization. This focus supports its culture of continuous improvement.
Maryruth Butler, executive director of Kindred Nursing and Rehabilitation–Mountain Valley, says, “We are honored to be recognized. I am proud of the quality care and service each member of our team delivers to every customer … and for being part of the Kindred organization that values quality as our core goal.”
And congratulations to…
Redstone Highlands in Greensburg, Penn., for being recognized by the Pittsburgh Times, a business news publication, as one of 18 companies in the 100-499 employee category to receive the Healthy Employer Award. Redstone Highlands provided programming to enable its employees to adopt healthier lifestyles and at the same time lower their health insurance premiums. In the April 2011 issue, Long-Term Living took a close look at the healthy opportunities and incentives that Redstone offers.
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