Senior Housing Companies, which offers assisted living services and healthcare to individuals living in retirement communities, was dependent upon manual paper processing to manage its 17 senior living communities in Iowa. A few years ago, when Joy Laudick joined the organization as its director of clinical management, she knew it was needed to transition to electronic systems.
“Our processes were not standardized,” she recalls. “We wanted to have a single electronic health record along with revenue cycle management and customer relationship management software.”
According to Health Data Management, Laudick came to Senior Housing Companies with previous experience in skilled living settings that used the PointClickCare electronic health record that includes revenue cycle management and customer relationship management software, so the company eventually decided to use the vendor to support senior living operations. The organization today comprises 25 living centers in Iowa, with four more centers opening soon.
Adopting electronic information systems was a big change for employees, especially the nurses, Laudick says. “Moving from paper to electronic is a huge system change for nurses. We knew we had to have a lot of handholding, assess each community and then help them go live.”
Younger nurses more easily adapted to electronic systems. Older staff members over time grew to understand that automated information systems enabled them to spend more time with residents and less time on paperwork.
Read the full story at Health Data Management.