Are your residents telling you everything? Whether due to fear, disorder, disease, or even a general lack of communication channels, long-term care residents may withhold pertinent information about themselves, their medication, or even abuse they have suffered at the hands of your staff.
Join I Advance Senior Care as we discuss the importance of residents’ concerns with Beverley Laubert, Long-Term Care Ombudsman for Ohio. We will touch on how complaints are issued, how they are addressed, and how many may be lost both with and without intent.
This episode is brought to you by Omnicare.
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